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Our Helpdesk Dashboard function is designed to give an overview for all issues and incidents that occur on a daily basis on site. This module gives an overview for incidents that are reported by customers, users, citizens and technical workers. The status of incidents and performance of the service can be reviewed graphically or statistically, with the added possibility of displaying maps, BIM models and interactive 2D drawings for an easier registration and a better overview of the incidents.
Both private companies and public institutions need to have access to all incidents created by building staff, building supervisors or in some cases, the general public. MainManager makes this possible by allowing incidents to be registered directly into MainManager via these platforms
Specific MainManager user groups can view all incoming incidents, no matter how, when or by whom they were created. MainManager also makes it easy to manage or create work orders from these incidents and assign them to in-house technicians or external service providers. The system allows for both a centralized helpdesk and a distributed helpdesk. The latter means that incident can be routed to different division dependent on the category of the incidents.
The main benefits of the helpdesk:
Most companies and institutions have begun setting up policies for their services and response times. The incident response time can be defined, measured and viewed within MainManager. A dashboard for this purpose makes it possible to examine the response time at a given time or for a period of time.
This is what happens when the customer creates an incident:
After an incident has been registered, employees with access can go through the list of incidents and work orders and:
OnTheGo is one of MainManager’s most popular app feature as it revolutionizes the way users can register incidents in a mobile way. Users can use their smartphones or tablets to register incidents and review them by GPS location. No more printed maps and loss of overview. The OnTheGo feature gives you access to information when you’re simply walking around your premises.
Use OnTheGo to:
Work orders are one of the main features of MainManager and a key in the information flow. A work order is created and sent to a contractor or an employee when a job needs to be performed. It contains all the information needed to finish the job:
The work order can be connected to various other components, such as contracts, accounts, operation or maintenance tasks, all based on the needs of the user.